Privacy policy

Last updated: November 14, 2024

This Privacy Policy describes how Indira (“Site”, “we”, “us” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.indira.ro (“Site”) or otherwise communicate with us regarding the Site (collectively, “Services”). For the purposes of this Privacy Policy, “you” and “your” means you as a user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How we collect and use your personal information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use the information we collect about you to communicate with you, to provide or improve or enhance the Services, to comply with any applicable legal obligations, to enforce applicable terms and conditions, and to protect or defend the Services, our rights, and the rights of our users or others.

What personal information we collect

The types of personal information we obtain about you depend on how you interact with our Site and how you use our Services. When we use the term “personal information,” we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information we collect directly from you

The information you provide directly through our Services may include:

  • Contact details including your name, address, phone number, and email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information including username, password, security questions, and other information used for account security purposes.
  • Shopping information including items you view, add to your cart, save in your account, such as loyalty points, reviews, recommendations, or gift cards or purchases.
    • Loyalty points/product reviews/recommendations/saved gift cards
  • Customer support information including information you choose to include in communications with us, for example, when you send a message through the Services.

Some features of the Services may require you to provide us with certain information directly. You may choose not to provide this information, but this may prevent you from using or accessing these features.

Information we collect about your use

We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, your IP address, and other information regarding your interaction with the Services.

Information we obtain from third parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

  • Companies that support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment to fulfill your orders and provide you with the products or services you have requested, in order to perform our contract with you.
  • When you visit our Site, open or click on emails we send you, or interact with our services or advertisements, we or the third parties we work with may automatically collect certain information using online tracking technologies, such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See also the section below, Third-party websites and links.

How we use your personal information

  • Providing products and services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, send you account-related notifications, shopping, returns, exchanges, or other transactions, to create, maintain, and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, and other account-related features and functionalities. We may also enhance your shopping experience by allowing Shopify to link your account with other Shopify services you may choose to use. In this case, Shopify will process your information in accordance with its provisions in the Privacy Policy and the Consumer Privacy Policy.
  • Marketing and advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications via email, text message, or mail, and to display advertisements for products or services. This may include using your personal information to better personalize the Services and advertising on our Site and other websites. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, in accordance with Art. 6 (1) (f) GDPR.
  • Security and fraud prevention. We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, in accordance with Art. 6 (1) (f) GDPR.
  • Communicating with you and improving the Services. We use your personal information to provide you with customer support and to improve our Services. This is in our legitimate interest to be responsive to you, to provide you with efficient services, and to maintain our business relationship with you in accordance with Art. 6 (1) (f) GDPR.

Cookies

Like many websites, we use cookies on our Site. For specific information about the cookies we use related to powering our store with Shopify, please see https://www.shopify.com/legal/cookies. We use cookies to power and enhance our Site and Services (including to remember your actions and preferences), to perform analytics, and to better understand user interaction with the Services (in our legitimate interest to administer, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor services, products, and advertising on our Site and other websites.

Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through your browser controls. Please note that removing or blocking Cookies may negatively impact your user experience and may cause some of the Services, including certain general features and functionalities, to work incorrectly or to become unavailable. Additionally, blocking Cookies may not completely prevent how we share information with third parties, such as our advertising partners.

Please note that although your browser may allow you to send a “do not track” signal, like many websites, our Site is not designed to respond to such signals. To learn more about “do not track” signals, you can visit http://www.allaboutdnt.com/.

How we disclose personal information

In certain situations, we may disclose your personal information to third parties for contract fulfillment, legitimate purposes, and other reasons subject to this Privacy Policy. Such situations may include:

  • With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).
  • With business and marketing partners to provide you with services and send you promotional materials. Our business and marketing partners use your information in accordance with their own privacy notices.
  • When you instruct us, request us, or otherwise agree to the disclosure of certain information to third parties, such as to ship products to you or by using social media widgets or login integrations, with your consent.
  • With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
  • In connection with a business transaction, such as a merger or bankruptcy proceeding, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants, and similar requests), to enforce any applicable terms, and to protect or defend the Services, our rights, and the rights of our users or others.

In the past 12 months, we have disclosed the following categories of personal information and sensitive personal information about users, for the purposes set out above in the sections “How we collect and use your personal information” and “How we disclose personal information”:

Category Categories of Recipients
  • Identifiers, such as basic contact details and certain order and account information
  • Categories of personal information listed in the California Customer Records statute, such as basic contact details and certain order and account information
  • Commercial information, such as order information, shopping information, and customer support information
  • Internet or other similar network activity, such as Usage Data
  • Geolocation data, such as locations determined from an IP address or other technical measures
  • Vendors and third parties who perform services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers)
  • Business and marketing partners
  • Affiliates

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

Third-party websites and links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may be viewed by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not imply any endorsement of the content on such platforms or their owners or operators, except as disclosed in the Services.

Children's data

The Services are not intended for use by children, and we do not knowingly collect personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request its deletion.

As of the Effective Date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as those terms are defined under applicable law) personal information of individuals under 16 years of age.

Security and retention of your information

Please note that no security measure is perfect or impenetrable, and we cannot guarantee “perfect security.” Additionally, any information you send to us may not be secure during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

The length of time we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may only apply in certain circumstances, and in some cases, we may decline your request as permitted by law.

  • Right to access / know: You may have the right to request access to the personal information we hold about you, including details relating to how we use and share your information.
  • Right to deletion: You may have the right to request that we delete the personal information we hold about you.
  • Right to correction: You may have the right to request that we correct inaccurate personal information we hold about you.
  • Right to portability: You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain situations and subject to certain exceptions.
  • Restriction of processing: You may have the right to ask us to stop or restrict processing of your personal information.
  • Withdrawal of consent: Where we rely on consent to process your personal information, you may have the right to withdraw that consent.
  • Appeal: You may have the right to contest our decision if we refuse to process your request. You can do this by responding directly to our refusal.
  • Managing communication preferences: We may send you promotional emails, and you can opt-out of receiving them at any time by using the unsubscribe option displayed in our emails to you. If you opt-out, we may still send you non-promotional emails, such as those about your account or orders you have placed.

You can exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner, as required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to contest our decision by contacting us using the contact details below or filing a complaint with your local data protection authority. For the EEA, you can find a list of supervisory authorities responsible for data protection here.

International users

Please note that we may transfer, store, and process your personal information outside the country in which you reside. Your personal information is also processed by staff and third-party service providers and partners in these countries.

If we transfer your personal information outside of Europe, we will rely on recognized transfer mechanisms, such as the European Commission's standard contractual clauses or any equivalent contracts issued by the relevant competent authority in the UK, as applicable, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy or if you wish to exercise any of the rights available to you, please call us or email us at support@indira.ro or contact us at Ghe Dem Teodorescu 11-13, RO36408630, et. 5, ap. 39, Bucharest, B, 33122, RO.

For the purposes of applicable data protection laws and unless otherwise expressly specified, we are the data controller of your personal information.