Frequently Asked Questions

Payments


We accept most credit cards (Visa, Mastercard, etc.). You can also pay cash on delivery or via bank transfer.

Our website uses SSL to ensure your browsing and shopping are completely safe.

Shipping

Our products can be shipped throughout North America.

Who will deliver my package?

Indira partners with DHL for deliveries within North America and for international shipping.

Shipping is free for orders over 300 USD. For orders below this value, shipping costs 15 USD.

All orders placed by 2 PM on business days are shipped the same day. Orders placed after this time are shipped the next business day. Typically, most orders arrive within 3-5 business days after dispatch.

What if I couldn't receive the package on the first attempt?

For packages delivered by our shipping partners that couldn’t be handed to the recipient, a second delivery attempt will be made.

Of course! You can track your shipment for all orders sent via our shipping partner by checking the tracking number in your order history.

Returns

Yes! We want all our clients to possess only jewelry that they are completely satisfied with. If for any reason you are not pleased with your purchased jewelry, you can request a free exchange/return directly from your account.

Can I return customized jewelry?

Jewelry that is customized at the time of purchase or afterwards cannot be returned according to O.U.G. 34/2014: art 16. paragraph c).

To provide you with a pleasant experience from start to finish, we have created a simple return/exchange process. Just follow the steps in the return form in your account within 30 days of receiving the jewelry, and we will send a courier to your specified address to collect the jewelry parcel and, if applicable, bring the exchanged jewelry.

Do I need to contact a shipping company to pick up the return?

No, this is not necessary. We will place the return pick-up request. If you choose to do this independently, Indira cannot cover the transportation costs of the parcel.

I've discarded the documents accompanying the jewelry, what can I do?

If the documents received with the jewelry are missing, you can still send the return without them.

How do I hand over the package to the courier?

Products to be returned must be properly packaged, both in their jewelry storage box and shipping box. The parcel must be sealed, either by placing it in a delivery envelope or sealing it with adhesive tape to prevent any content loss during transport.

Do I need to print an AWB for my return?

The courier will generate an AWB for your parcel as soon as they take possession of it.

When will the courier pick up the return?

Unfortunately, the courier company does not offer the option to schedule return pick-ups from customers. Couriers manage this aspect.

How will I receive a refund for the returned order?

For orders paid via credit card or bank transfer, the refund will be credited to the same account from which the payment was made.

For orders paid by cash on delivery, you need to provide us with your bank details in IBAN format so we can refund the amount to your account.

We will refund the amount paid for the jewelry as soon as we have them back in our possession.

Materials

When it comes to silver, the only alloy we use is 925. Our range also includes many silver jewelry pieces plated with Rose Gold, Yellow Gold, or Rhodium. These additional materials give the jewelry unique qualities, from the distinctive appearance in the case of Gold to added durability against wear when it comes to Rhodium.

Our products often feature semi-precious stones that are always natural and of the highest quality, which you can verify by observing the unique characteristics of each piece of jewelry. This way, you receive something unique whenever you choose semi-precious stones.

We also use gold in our materials. Whether solid or plated, this material is exceptionally resistant to external factors and wear.

Silver, no matter how treated or well cared for, will show signs of tarnishing sooner or later. If you notice these signs on your jewelry, there’s no reason to worry – it's a perfectly normal reaction. A simple jewelry cloth will successfully remove any residue traces.

Other

What if I have more questions?

Don’t hesitate to contact us for any inquiries either by phone or email at office@indira.ro. We are also available on social media Facebook and Instagram.