Szállítás és fizetés

SHIPPING TO THE UNITED STATES AND CANADA

At Indira, we ship our products through our partner DHL to all states in the United States and Canada.

Please ensure that the shipping address you provide is accurate and complete, as we cannot redirect orders once they have left Indira’s headquarters.

Prior to shipping, you may need to re-verify your card issuer information. We will do everything we can to minimize delays and support you in receiving your order. We only ship outside the US and Canada if the products have been paid for at the time of ordering.

International shipping times range from 4-7 business days.

All international shipments from Indira are 100% insured.

For shipments to the UK, due to Brexit, a 2.5% duty will be deducted from the value of the gold and silver jewelry being shipped.

RETURN AND EXCHANGE POLICIES FOR INTERNATIONAL SHIPMENTS

In case of a return or exchange, shipping costs will be borne by the customer.

Products can be returned or exchanged within 30 calendar days from the date of receipt.

Products may be returned under the following conditions:

1. They are sent back no later than 30 days from the date of receipt, accompanied by the original purchase receipt.

2. Only non-defective jewelry in original condition, undamaged, including all original packaging and accessories, and showing no signs of use will be accepted.

Refunds will be processed within 5 business days. Customized products cannot be returned.

If you wish to return a gift piece of jewelry, you may request an exchange for a product of similar value. The returned product should be accompanied by the original purchase receipt within 30 days.

For gift card/voucher purchases, refunds will not be accepted.

We reserve the right to refuse multiple returns from the same customer.

We would like to inform you that Indira will refund the purchase price of the product to the customer, but not any third-party costs related to that (bank transfer fees, Paypal, mobile payments, exchange rate differences, etc.).

Delivery of products in the USA:

Delivery is handled by our partners to the specified shipping address. In major metropolitan areas, delivery time is expected to be within 24-48 hours from order confirmation, while the rest of the country may take up to 72 hours.

Indira guarantees that all deliveries will be made securely and with full discretion, excluding weekends, public holidays, and bank holidays when there is no delivery. Indira takes care to ensure that deliveries are made with maximum security, promptly, and directly to the address provided by the customer, with products insured during shipping until delivery. Orders are validated by our operators either by phone or online.

Deliveries occur Monday through Friday between 9:00 AM and 6:00 PM, so please indicate which address you would like deliveries to be made to during that time (workplace, home, etc.).

Shipping of Indira jewelry is free for orders over 69 USD, provided the destination falls within the coverage area of our shipping partner.

For orders placed within the USA valued at less than 69 USD, a shipping fee of 15 USD applies.

If you are dissatisfied with the delivery service provided by our partner, please contact us at office@indira.ro. We are not responsible for any damages caused by delays due to external factors such as extreme weather conditions, traffic accidents, strikes, disasters, street protests, or other extraordinary situations that may prevent timely delivery, thus Indira will not compensate for damages due to missed delivery deadlines.

Black Friday, Black Week, Black Weekend, Flash Sales, BOGO Promotions:

The shipping time for these campaigns may vary between 24 hours to 7 days. A high volume of orders may cause delays in delivery. We apologize and assure you that we will do everything possible to expedite the shipping process. During these campaigns, value or percentage coupons from other promotions or newsletter sign-ups cannot be applied to promotional prices. Coupons and vouchers can only be used on the full price of products. Items featured in Black, Flash, or BOGO promotions are original, sealed, and undamaged. These campaigns may also have limited stock availability, and the ordered product may become unavailable in the meantime. Increased order numbers are processed based on a FIFO system by our technical platforms. If you would like further details about your order or the next Black campaign, please do not hesitate to contact us. Thank you for your understanding! Contact phone number: 0726 963 030; Contact email: office@indira.ro;

HOW CAN YOU PAY?

1. Cash on Delivery (only for US deliveries)

  • Items must be paid to the delivery courier, including the shipping fees listed on the invoice.

2. Credit Card Payment

  • Online
    • Payment is made securely through the Mobilpay USA website.
    • When choosing the "Credit Card Payment" option, you will be redirected to the mobilpay.com platform.
    • INDIRA does not store any information regarding your card.
    • You can pay online via card (personal or business).
    • Accepted cards include VISA (Classic and Electron) and MASTERCARD.
    • No additional fees are charged for transactions.
    • To complete any transaction, you will need:
      • Your card number (all numbers on the front of the card, without spaces);
      • Expiration date;
      • The last three digits on the signature strip.

2. Bank Transfer

  • Select the bank transfer payment method when placing your order, then receive payment information after placing the order. Products will be shipped after payment confirmation.