Gyakran Ismételt Kérdések

Payment


We accept most credit cards (Visa, Mastercard, etc.). You can also pay cash or via bank transfer.

Our website uses SSL, which ensures that browsing and purchasing information is kept safe.

Shipping

We ship our products across North America.

Who delivers my package?

Indira delivers with local courier services in North America.

Shipping is free for orders over 300 USD. For orders below that, there is a flat shipping fee of 20 USD.

Orders placed by 2 PM will be dispatched the same day. Orders placed after 2 PM will be shipped the following business day. Generally, orders are delivered within 3-5 business days. During high traffic periods (holidays, Black Friday), this time may extend to 4 days.

What if I miss my package on the first attempt?

Packages delivered by the courier will be attempted to be delivered again if not received.

Absolutely! You can track orders shipped by courier using the tracking number found in your order history.

Returns

Yes! We want all our customers to be satisfied with their jewelry. If the piece you purchased does not meet your expectations, you can exchange or return it for free through your account within 30 days.

Can I return personalized jewelry?

Personalized jewelry cannot be returned at any time according to applicable regulations.

We want to ensure you have a pleasurable shopping experience from start to finish, so we have created a simple return process that you can manage in just a few clicks. Fill out the return form through your account within 30 days, and we will send a courier to the provided address to pick up the jewelry and, if required, bring the replacement piece.

Do I need to arrange a carrier for the return?

No, this is not necessary. We will handle the return request. If you choose to arrange your own return, please note that Indira will not cover the shipping costs.

I lost the accompanying documents for the jewelry, what can I do?

Even if the documents that came with the jewelry are missing, you can still return it.

How do I hand the package to the courier?

Returned items should be properly packed, both in their jewelry box and the shipping box. The package must be sealed, either in a shipping bag or taped shut to ensure the contents do not get lost during shipping.

Do I need to print an AWB for the return?

The courier generates the AWB upon package collection.

When will the courier come for the return?

Unfortunately, the courier service does not allow for pre-arranged pick-up times. The couriers are responsible for managing this.

How will I receive the value of the returned order?

If the order was paid via credit card or bank transfer, the amount will be refunded to the same account used for the payment.

If the order was paid later, please provide your bank account code (IBAN) for the refund.

The value of returned jewelry will be refunded immediately after we receive it back.

Materials

In terms of silver, we only use 925 alloy. Many of our silver jewelry pieces are also plated with rose or yellow gold, or rhodium. These materials provide special properties to the jewelry, from the unique appearance of gold to rhodium offering extra scratch resistance.

Our products often include natural semi-precious stones of the highest quality, which exhibit unique characteristics that assurance you receive something truly special with each piece you choose.

Gold is also among the materials we use. Whether in solid form or plated, gold is extremely resistant to external effects and wear.

Silver, no matter how treated or well maintained, will eventually oxidize. If you notice signs of oxidation on the jewelry, do not worry; this is entirely normal. Any remaining marks can be easily removed with a simple jewelry cleaning cloth.

Others

What should I do if I have more questions?

Feel free to contact us with any questions via phone or email at office@indira.com. We are also available on social media platforms such as Facebook and Instagram.